Digital Solutions for Dementia Caregivers
Key Takeaway
By taking a systems approach, I helped the client center caregiver needs within a scalable digital solution, aligning technology with user support. This approach empowered the organization to make informed decisions that will sustainably benefit caregivers and enhance overall service impact.
Client
Gordie Howe CARES
(education and support to the caregivers of loved ones with dementia)
Project Scope
Explored digital whitelabel solutions to support caregivers of dementia patients, aiming to provide resources and enhance caregiver well-being.
Challenge
Caregivers of dementia patients often experience isolation and a lack of accessible, comprehensive resources, which can negatively impact their ability to provide effective care while maintaining their own well-being.
Approach
Secondary Insights Review: Caregiver interviews, service blueprints, and journey maps.
Workshop: Designed and facilitated a workshop to assess caregiver needs and refine solution requirements.
Market Scan: Conducted a market scan and vendor analysis, assessing potential digital platforms for relevance and feasibility.
Workshop: Facilitated a prioritization workshop with the client’s C-suite to identify high-priority features.
RFP Development: RFP requirements and initiated vendor outreach to identify top candidates.
Results
Created a clear roadmap for digital solution features that align with caregiver needs and client goals.
Delivered a prioritized vendor shortlist, helping the client make confident, strategic decisions for implementation.
