Improving the Employee Experience at a Recruitment Firm
Key Takeaway
This research enabled the client to address inefficiencies in candidate vetting and client matching, driving improved team alignment and deal efficiency for the employees.
Client
An award-winning American agency specializing in global creative, digital, and marketing recruitment and consulting.
Project Scope
Developed dual surveys to uncover operational inefficiencies and technology gaps, improving workflows for recruiters and account executives.
Challenge
The client’s outdated CRM system created inefficiencies in vetting candidates and managing client relationships, slowing deal closures and reducing productivity.
Approach
Survey Design and Deployment: Created and distributed targeted surveys for Recruiters and Account Executives to uncover key challenges.
Data Analysis: Analyzed survey results to identify critical technology pain points and gaps in team communication.
Stakeholder Workshop Facilitation: Presented findings to stakeholders and led a co-creation workshop to align on potential solutions.
Results
Provided a roadmap for improving CRM workflows and fostering collaboration between teams.
Empowered leadership with actionable insights to streamline operations and enhance productivity.
